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Cancellation and Refund Policy
ashimascouture.com believes that customers may require to cancel their orders sometimes
because of unforeseen reasons, and has therefore a liberal cancellation
policy.
How do I cancel an order on ashimascouture.com?
If under any unavoidable circumstances, you have to cancel an order, please do
so within 24 hours of placing the order.
For
outright cancellations by you:
-
- If you cancel your order before your product has shipped, we will refund
the entire amount.
- -If
the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Refund Policy:
Refunds will be made in the same form that the payment is received within 10
working days from the date of cancellation of order.
In case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to the concerned manufacturer. Let us
know & we’ll help you regarding the same
If you think, you have received the product in a bad condition or if the
packaging is tampered with or damaged before delivery, please refuse to accept
the package and return the package to the delivery person. Also, please call
our customer care at+919540141243 or email us at ashima.s.couture@gmail.com mentioning
your Order ID. We will personally ensure that a brand new replacement is issued
to you with no additional cost. Please make sure that the original product tag
and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be
eligible for return or replacement, viz:
- Any
product that exhibits physical damage to the box or to the product;
- Any
product that is returned without all original packaging and accessories,
including the retail box, manuals, cables, and all other items originally
included with the product at the time of delivery;
- Any
product without a valid, readable, untampered serial number, including but
not limited to products with missing, damaged, altered, or otherwise
unreadable serial number;
- Any
product from which the UPC (Universal Product Code) has been removed from
its original packaging.